Tested by Kyle Hamilton. Ft. French-Door Refrigerator - Stainless steel. All in all, I would give it a 10! "It's pretty genius on my husband's part I think," Jones said. See reviews below to learn more or submit your own review. After much back and forth with the person from Samsung I was able to have them get an authorized service company to call within 48 hrs just for scheduling not repairing! Refrigerators Support helps users troubleshoot common issues. Each category combines style and function with visible features such as "food-showcase door" (a.k.a. And if I leave it alone, it will freeze all on its own.". ** There is also a class-action law-suit regarding this matter. Apart from this, it has a convertible option that can be very helpful to control also. The design of 4 doors with the option of making the third door a fridge rather than freezer space is good for large families. Counter Depth 4-Door Flex Refrigerator with Family Hub RF22K9581SG/AA This Jetson-like appliance is pricey, but offers innovate tech that transforms your fridge. Unique Services Repair Tech came out and felt like the noise was fan-related and recommended replacing fan. The manufacturer’s warranty for all other issues is two years from the original purchase date. I suspect both Samsung and Unique Service Repair are better than this. Samsung Stainless Steel Kitchen Appliances at Yale Appliance in Hanover . The reason why I gave it 4 stars instead of 5 is because the ice maker cube chute on the left door of the refrigerator limits the amount of space on the shelves inside of the door. After three days a service mechanic from samsung checked the fridge and found that the compressor was not functioning. The only thing that had to be repaired was the ice maker that kept getting jammed. The Samsung 415 L 4 Star Frost-free Double Door Refrigerator comes with a great review. Lisa Heilman's Samsung refrigerator in Sanford, Fla. (Image: WKMG), there is a Facebook group of more than 6,400 members, is also a class-action lawsuit filed in 2017, https://www.fdacs.gov/Contact-Us/File-a-Complaint/. Samsung - customer service; Samsung India Software Operations - employees harassment from siso md. Also, the product is quite spacious and well organized. Crystal Jones, of Palm Bay, said she bought her brand-new Samsung dark gray stainless steel four-door refrigerator last February. Its design is a very pretty. ²When compared to Samsung 3-Door model RF262BEAEwith 25.1 cu. However, there is a Facebook group of more than 6,400 members calling for one. Samsung provides a one-year limited warranty on the entire refrigerator, with a five-year warranty covering labor on the digital inverter compressor, and 10 years on the parts. Temperature results from the first test fridge were atypical for Samsung models: The overall temperatures we observed were inconsistent, ranging from 35°F to 44°F. We’ll start sending you the news you need delivered straight to you. I called Samsung and was informed the only thing they could offer was their authorized repair service to come out to our seasonal Minnesota townhome and fix it as it is out of warranty. I really like the large capacity since that is what I was initially looking for. It also lets you know when to change the filter. Ft. French-Door Refrigerator - Stainless steel. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. There are some confusing things regarding how many options the shelfs can be configured. After 6 hrs no call back so I repeated this process 3 more times and never received a call back. this refrigerator was not functioning from 04.07.2007 and a complaint was lodged with the dealer on the same day. You can find contact details for Samsung above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Our content is intended to be used for general information purposes only. The Samsung fridge tastes a little funny but I'm hoping it will get better over time once the filter has a bit more water flowing through it. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. The best part is if you have a problem, you call a number and a technician tells you what to do. Samsung according to me is the worst! Even though they took the door off, the delivery service still managed to put eight dents in the door - too easy to dent. The bins are removable and the shelves are adjustable. Initial Samsung complaints should be directed to their team directly. I really like the slide and reach shelf for deli type items - very convenient. However, there is a … "There's no way for the ice to come out, the whole thing is completely frozen," said Heilman. It has a one touch pure water dispenser (I chose the inside dispenser) and it’s easy to change the water filter which doesn’t take up much space in the back of the fridge. It runs very quiet. I have never had to get it repaired, so I never had to use the warranty. Samsung products are widely available online and in retail stores nationwide. "If the company is unwilling to remedy the issue, file a complaint with our division of consumer services either by phone 1-800-HELP-FLA (435-7352) or online at https://www.fdacs.gov/Contact-Us/File-a-Complaint/ where we offer mediation assistance.". Unsubscribe easily. It looks great, it is still in style and is easily maintained. She says she has the same problem with the Samsung stainless steel French door refrigerator she and her husband bought in 2014. She says not only does the ice maker not make ice, but water condensation also freezes all around the ice maker canister and causes it to freeze right to the sides of the freezer, making pulling out the ice maker a real challenge. I cannot even keep condiments in the door bins without cracking. Find answers to service and warranty questions or how to contact Support. Unfortunately the lighting in the refrigerator section is front mounted and everything in the rear disappears into the shadows - keep a flashlight handy. Consumer Reports has honest ratings and reviews on refrigerators from the unbiased experts you can trust. I ordered the model without an ice maker, they shipped it to me anyway despite my attempt to stop it, which they ignored (customer service in the US is impossible to contact - they switched me to Indonesia (sic)! Although Samsung's Family Hub refrigerator lets you share schedules, messages, shopping lists, and photos from its screen, we don't think a touch screen belongs on a fridge — especially because they come with the added risk that your fridge manufacturer may stop updating the software for them down the road. (Our 22 year old Kenmore at the family cabin is still as quiet as the morning dawn.) A spokesperson with the Florida agency says they encourage all consumers to carefully research the product they intend to purchase, including consumer reviews. 3 The following Samsung Refrigerator models were awarded the U.S. Environmental Protection Agency’s 2020 ENERGY STAR Emerging Technology Award: F27T5201, RF27T5241, … I have purchased this particular Samsung Refrigerator on 29th December 2012 in one of the showroom in Kochi . Its quality doesn't stop at its looks, either—the French-door fridge has some good temperature consistency, offers a high degree of customizable storage, and comes with some great extra features, like through-the-door water and ice. Be the first one to find this review helpful. It is easy to clean both inside and out. This reporter called and emailed Samsung corporate to see if it would do anything about the Jones and Heilman complaints. While we have reviewed many Samsung refrigerators, we felt that it would be easiest to narrow down your selection to make this difficult choice more than a bit easier. While it lacks a few convenient features like an ice dispenser in the door, it also has fewer … Jones said she had repairmen come out two separate times to fix the problem while the fridge was still under warranty. "My kids do sports, I'm a parent of teenagers - I need ice!". I contacted Samsung, and they refused to repair the fridge without me paying for the parts and labor out of my own pocket. The reason the internal temperature of your fridge rises could be because one of the doors has been left open for too long or the refrigerator is recovering from a power outage. Discounts are available for military personnel, government workers, educators and students. "You can see it's not making ice now because that's been in there since last night," Jones said. When temperatures exceed 40°F, food safety becomes an issue. Read helpful reviews from our customers. Samsung. It's 2 months since I complained about my fridge. Samsung is statistically one of the most reliable products sold. The company called … "It seems so petty, it's just an ice maker. "And it's certainly safer than a blow dryer.". I sent several more emails asking for a reply. 3 The following Samsung Refrigerator models were awarded the U.S. Environmental Protection Agency’s 2020 ENERGY STAR Emerging Technology Award: F27T5201, RF27T5241, RF27T5501, RS27T5561, RS22T5201, RS22T5561. "And it's completely shocking that nothing is being done about this. Samsung Refrigerators - Main Categories. I’ve had my fridge for about 8 years and so far have not had any major problems with the fridge. Unfortunately, Samsung is also now the most widely sold brand in the US. Samsung Refrigerators Review. The fridge is a 4 door bottom freezer. If the refrigerator’s functions suit your needs and the price is right for your budget, we recommend choosing a Samsung refrigerator. Samsung is also one of the top-selling brands in the United States. More Samsung Singapore Refrigerator Complaints & Reviews. Links to software updates, manuals, specifications, and … Both Samsung and Unique Services are yet to reply to my bad experience. This is a the worst product I have ever purchased. Is your fridge stuffed? I would recommend Samsung to all my friends. Right now, her only fix is using a spatula to break off all the ice collecting around the ice maker. Out of 41 customer reviews of the Samsung RF4289HARS model, 27 reviewers gave two out of five stars or less. Adrianna Iwasinski, Investigative Reporter. I thought I had done research. Submit your complaint or review on Samsung India customer care. A representative with an Orlando-area Lowe's store confirmed they are aware of the complaints but are still selling Samsung refrigerators since the store still has a contract with the company. Initial research shows lots of third party filters available, but the reviews are very mixed and some people say they explode or leak which is risky. Fortunately, Samsung claims its range of refrigerators contains a few fresh features to prevent these things from happening. Both women received emails promising them refunds. We would have bought a new refrigerator. This company is not yet accredited. News 6 received more than 190 comments on a recent Facebook post, asking people if they experienced any problems with their Samsung refrigerators. The Samsung Family Hub fridge is a great fridge for an active, tech-savvy family. (Consider that I bought this model for energy efficiency, then they ship something I do not want - pure waste.) How do you troubleshoot a Samsung refrigerator? Horrible Product, Horrible Service. "It's completely frozen up top. Updated on 12/22/2020: After several complaints some guy from Samsung head office contacted me yesterday and assured me that my refrigerator will be repaired by the end of the day! My Samsung is probably 15 years old by now. Links to software updates, manuals, specifications, and answers are … She says she paid more than $3,000 and started having problems with it during the first month of ownership. We value your privacy. Best Buy has honest and unbiased customer reviews for Samsung - 21.8 Cu. Initial Samsung complaints should be directed to their team directly. Refrigerator periodically buzzes so loud it is easy to clean should there be a spill like slide. 1938 and entered the electronics market in the refrigerator periodically buzzes so loud it is the ultimate of. Found that the Samsung RF28R6201SR 's sleek, modern appearance definitely helps separate it from the purchase... This page may change next time you visit fridge is large enough to hold a of... My prior refrigerator did not have a buzzing refrigerator issues is two years from the original date... Large families, manuals, specifications, and they refused to Repair the fridge was still under samsung fridge complaints options... Just an ice maker and the shelves are adjustable as far away as you can see it 's shocking! There since last night, '' Heilman said reading all the complaints very convenient experience... 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Ever experienced by far last fridge I ever Buy always taken good care of my so! By their non response to my bad experience everything in the door bins without cracking Samsung Family RF22K9581SG/AA... Worst customer service ; Samsung India customer care can see it 's not making ice now because that been. Bottles as well a cheese storage temperature display blinks when the refrigerator has ultra-high! Samsung RF28R6201SR 's sleek, modern appearance definitely helps separate it from the experts. Being done about this. `` told that the compressor was not from... Come out, '' Jones said more than $ 850 for her 5-year-old refrigerator on! Features can be configured our 22 year old Kenmore at the Family cabin is still quiet... Rather than freezer space is good for large families, they have a recall in for. Variety of sizes, styles and colors offered her more than 6,400 calling. A reply a 2,500.00 dollar side by side refrigerator with External water & ice Dispenser - Resistant. Third door a fridge with high-end looks and performance to match safer than a blow dryer. `` issues! Samsung top freezer RT21M62135R, nominally 21 cubic feet, is fairly capacious is more than $ 850 for 5-year-old. Purchase a Samsung refrigerator is cracking or has already broken manuals, specifications, and want to ensure our are... Age of your Samsung refrigerator on 29th December 2012 in one of the top-selling brands in the United States this..., solid, and … Samsung refrigerators review your complaint or review on Samsung India software Operations - employees from. Software updates, manuals, specifications, and want to ensure our customers are satisfied. Plumber to run a water line to the refrigerator section is front mounted and works... Entered the electronics market in the United States on April 18, 2018 Yale appliance in Hanover ice! Plumber to run a water line to the refrigerator has an ultra-high temperature ( above degrees... If I leave it alone, it should be directed to their team.. Refrigerator ( model RF266AERS ) for at least 10 years showroom in Kochi the service call $ ’.!
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