Executed merchandising and visual standards. Led by example by modeling integrity, honesty, and knowledge along with a calm demeanor during periods of high volume. Obtained significant experience in retail business and human resources. Assisted in inventory management procedures, reviewing operational reporting, hiring of front store and pharmacy staff and store organizational planning. Implemented retail sales floor plan-o-gram integrity. Dedicated to provide excellent customer service and gained recognition among my peers. Monitored sales activities; ensured customers received superior service. Reviewed sales reports and identified areas for improvement, developing workable solutions to increase profits. Designed and implemented merchandise displays to maximize sales. Demonstrated effective communication skills by addressing customer and associate concerns to provide decisions and resources that facilitate problem resolution. Conducted several walks around the store throughout the day addressing customer concerns and assuring the sales floor was cleared of go-backs. Directed store operations including cash management and accounting for sales receipts, store security, and customer relationship management. Provided customer service and consultation for retail sales and audio/video production needs. Take the time to review our 3 simple but effective Assistant Store Manager resume writing tips: Focus on the Details – Retailers want to know if you understand the job by heart. Maintained Human Resources Management System, PeopleSoft and ADP applications, employment status change, inventory management, and technology management. Maintained a positive working environment for our staff as well as a positive shopping experience for our customers. Prepared the store for inventory by ensuring merchandise is tagged on the sales floor as well as the stock room. Assistant Store Manager Skills for Resume. Collaborated with the General Manager in evaluating sales reports and auditing inventory to lower costs. Traveled to several locations within NC Accomplishments Trained new associates to perform the same duties Skills Used Math and geometry. Handled cash deposits/withdrawals with banking institutions. Ensured merchandising operations and Store standards are aligned with Company standards and customer expectations. Managed and maintained effective payroll planning and scheduling. Communicated, executed, and managed marketing and merchandising programs; implemented and monitored loss prevention and shrink programs. Verified accuracy of daily service revenue bank deposits. Managed retail environment to foster continuous delivery of outstanding customer service. Compiled and examined local customer complaints providing appropriate actions to resolve customer concerns when necessary forwarding them to a higher authority. Writing a great Assistant Store Manager resume is an important step in your job search journey. Leadership. Coordinated sales promotion activities and directed preparation of merchandise displays and advertising copies. Assisted clerks in helping with customers that needed special orders, I placed new displays to shoe incoming pieces of artwork. Trained store associates on all aspects of their jobs, including all company, store policies and guidelines. Increased efficiency of front end operations, improving customer checkout experience. Priced merchandised , stock shelves and took inventory of supplies. Delivered excellent customer service by greeting and addressing customer inquiries and resolving complaints. Worked closely with sales associates to provide excellent customer service and provide support to establish company goals. Provided Quality Customer Care with customers to ensure a positive shopping experience. Communicated customer feedback to ensure high-quality customer service was provided by all associates. Assistant store managers may also be responsible for procuring items, interviewing and hiring new staff, and opening and closing store locations. Strengthened bond with customer relationships through implementing satisfaction survey to better evaluate customers' needs and expectations. When you are in the process of writing your manager resume, one of the hard to build sections is the key skills list section for the managerial position your work in and looking for.. Applied a walk through sales process to achieve and consistently maintain a high sales rate. Analyzed and executed sales reports for vendor/distributor monthly rebate incentive. Trained associates extensively on visual standards and merchandising high-ticket items. Assistant Store Manager/Store Manager Resume Headline : Assistant Store Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Ordered and merchandised store and specialty departments and consistently communicated company standards and expectations to outside vendors. Established effective communication with sales personnel to ensure that they are appropriately informed of human resources and merchandising polices. Some of the qualifications and skills useful for an Assistant Manager are: Excellent verbal communication, and the ability to convey information clearly and effectively Strong leadership abilities and initiative Excellent delegator and mediator For example, your assistant store manager resume should include good communication skills and a desire to work people. Ensured sales associates provide excellent customer service while following all company and store policies, procedures, and standards. Achieved sales goals and service performance requirements consistently. Maintained adequate store staffing with daily and weekly schedule reviews and the recruiting, interviewing, and hiring of qualified candidates. Conducted daily inspections of store departments to identify opportunities and develop and prioritize action plans with timely follow up. Executed daily operations of a high volume supermarket. Managed daily operations of up to 10 departments as an ASM and up to 6 as a Dept. Transformed customer complaints into valuable customer feedback resulting in Customer Care Awards. Planned and administered HR responsibilities as well as supporting development of cash and inventory management initiatives. Maintained positive vendor relationships while aiding the corporate office in timely payment processing. Executed merchandise presentation for seven departments, maintaining strict visual standards. Assured measurement of performance to company goals and establishment of targets for enhancement. Interviewed/trained incoming personnel on store policies, guidelines and procedures of operations. Supervised 5-6 staff members in the operation of a retail environment, promoting extremely high levels of customer and vendor services. Managed team to check goods inwards and replenish sales floor stock maintaining company-wide merchandising display standards accurately and on time. Tracked and managed daily and hourly sales, bank deposits, inventory, visual merchandising, and store maintenance. Gathered KPIs such as sales and statistical data to predict trends and forecasts for ordering, merchandising, and allocating inventory. Spearheaded employee incentive and product knowledge programs to maximize associate-customer engagement and store sales. Developed and implemented operational strategies utilizing less payroll expenses and allotted hour usage to accomplish logistical and operational excellence. Supervised employees engaged in sales, reconciling cash receipts, and performing technical Supervised assigned shifts and trained/developed crew members by store policies and guidelines. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. Orchestrated the sales process from initial contact through financial transactions for both business accounts and in-store customers. Maintained and troubleshot the store's front end/point-of-sale system, including registers, scanners, check stands and automated payments systems. Managed all store operation, budgeting, customer services, administrative, and marketing functions, to achieve the company goals. Composed and conducted written performance evaluations for direct reports with great confidence. Inspired direct reports to have more professionalism and accuracy in customer interactions. Supervised, motivated and monitored a team within a busy fast-paced retail environment. Helped unload truck every week and then stock shelves with merchandise. Completed Tractors ASM Receiving training as well and assisted the store manager with the daily operation of the store. Conducted inventory of the entire store on a weekly basis, ordering merchandise to maintain stock of high volume sales items. Created employee schedules, monitored work performance and administered annual performance reviews. Provided training/development for new associates to increase customer service and maximize productivity. Reached goals for weekly sales, KPIs, and gadget/accessory add-ons consistently. 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Assisted in the operations of the store, including opening and closing, stock room maintenance and ordering supplies. Recruited, interviewed, and hired new associates and maximized performance by conducting developmental evaluations after 30 days. Maintained visual standards of multiple departments per company directives. Maintained clear communication of the business with other retail locations and corporate officers. Compiled sales reports and furnished data for corporate dissemination. Developed and maintained high-performance staff, almost eliminating employee attrition by encouraging open lines of communication and mutual support. Scheduled personnel, provided quality customer service, controlled inventory and procured supplies and merchandise. Assisted the Store Manager in all retail store functions which included the selling of merchandise and directing store operations. We ranked the top skills based on the percentage of Assistant Store Manager resumes they appeared on. Supervised 6-8 associates engaged in sales, inventory receipt, reconciling cash receipts, or in performing services for customers. Owned performance management and growth/retaining talent among direct reports and associates. Ensured a consistent positive customer experience. Maintained notes and observation forms and conducted developmental conversations with my direct reports. Directed asset protection, human resources, and inventory operations to reduce expenditures and waste and maintain organizational standards. Resolved customer issues and answered questions to ensure a positive customer experience. Assisted in developing and initiating loss prevention processes. Sie finden unsere inspirierenden Concept Stores in Dänemark, Deutschland, Norwegen, Schweden, den Niederlanden, Schweiz, Belgien und Österreicher. Implemented and maintained a systematic follow-up program of phone calls and visits for former and current customers. Protected and maintained company assets and resources including cash control, inventory, product handling and physical facility. Supervised daily restaurant operations and staff members. Conducted annual performance reviews and established goals for individual employees. Eased purchasing decisions through communication regarding weekly or specific sales items, financing options, delivery options. Preformed monthly audits on Cash Office, Front End, Receiving, Operational Support and Firearm requirements and regulations. Assistant Store Manager Resume Examples. Provided prompt, friendly, reliable customer service by creating a positive shopping experience. Supervised employees engage in inventory taking reconciling cash receipts and performing services for customers. Managed front end retail operations and interfaced with diverse clientele to ensure customer satisfaction. Monitored store financial data on a routine basis to ensure that the business is being profitable and reaching all Company goals. Supervised staff of about 15 to ensure overall sales goals were met and store met operational and visual standards. Monitored and maintained compliance of all company policies and procedures to make sound business decisions and communicate/educate all staff members. Maintained daily, monthly, and yearly sales goals to achieve a 20% store increase from the prior year. Increased sales to last year over 17% Participated in and supervised the preparation and accountability of retail store physical inventory and developed action plans to achieve expected results. Provided advice and guidance to direct reports to ensure focus and organizational effectiveness while driving increased sales volumes. Assistant Store Managers usually have excellent organisational, interpersonal and problem-solving skills, and are comfortable working in a fast-paced and dynamic environment. Hired/trained new sales associates*Reset merchandise displays and new product lines*Customer Service/Sales. Prepared detailed inventory and sales reports. Trained and educated by Visual Regional Managers on visual standards and presentation. Prepared and presented daily morning meetings, to entire store staff to set daily goals in line with monthly business goals. Assisted in the implementation of informative merchandise displays and demonstrations. Interviewed personnel and facilitated meetings, ensured adequate training according to company policies. Monitored store for cleanliness and staff in each department; scheduling service calls for equipment or store maintenance/repairs as needed. Evaluated and tracked all company guidelines, operations, and store policies to ensure compliance was being performed at all times. Processed payroll and created various types of operational paperwork. Provided quality customer service by assisting customers and responding to customer inquiries and complaints. Created an environment that consistently focused on providing a positive shopping experience for all customers. Gained a better understanding of Sales and KPIs. Scheduled sales staff, coordinated deliveries, maintained and ensured accuracy for all marketing information related to the store functions. They work with the Store Manager to delegate tasks to store employees, manage personnel and training, set sales and other operational goals, implement company initiatives from upper management. Mentored and developed three department managers for future ASM positions. Specialized in ensuring sales floor is full with merchandise to provide customers with excellent service therefore maximizing sales and company profit. Assisted with daily operation of convenience store including preparing financial reports and bank deposits. Maintained open communication with Stone Crest Mall key personnel to effectively manage the business relationship. Completed countless performance reviews each quarter, offering praise and recommendations for improvement. Provided in-the-moment feedback to sales team regarding sales approach, customer interaction, also providing consistent customer service. Incorporated daily store management performances and implementing store safety policies. Monitored daily business functions to identify opportunities, developed and implemented action plans resulting in an increased sales performance. Managed day-to-day sales floor activities such as merchandising and determining product placement. Provided outstanding customer service through sales and lending activities while executing the sales process effectively and proficiently. Worked with company executives to identify new business opportunities and routinely participated in the sales process. Boosted profitability by analyzing weekly sales reports and by making adjustments to merchandise ordering as needed. Ability to Motivate Others. Managed various in-store customer events, cultivated and updated client lists, established proficient communication procedures. Customer Focus. Assistant Store Manager Skills and Qualifications: Competitive Analysis, Management Proficiency, Creative Services, Supply Management, Customer Service, Presentation Skills, Analyzing Information , Basic Safety, Promotions, Understanding the Customer, Verbal Communication ———————————— Employers: Post a job in minutes to reach candidates everywhere. Inherited Store Management responsibilities in Store Manager's absence. Motivated my team to complete the sales process per company standards to ensure customer satisfaction. Trained store staff on store operational efficiency and conduct inventory as directed Consistently interacted and lead team on sales floor. Performed daily inventory count of all merchandise which included high-end cellular phones and mobile communication devices. This job description can be tailored to meet your organization’s needs and attract the best candidate. Maintained and executed visual and merchandise standards including merchandise presentation, merchandise management control, and store maintenance. Exceeded customer expectations with extensive product knowledge and ability to troubleshoot issues and recommend new products based on assessing customer needs. Greeted customers, unloaded merchandise, stock shelves, trained employees, opened and closed store. Planned strategically to create sales growth, manage inventory, improve financial performance and gain competitive advantage. Store Manager Trainee 1993-1997. Provided feedback and/or corrective action through periodic performance reviews and documentation. Hired a whole new staff, in which we all learned sales, customer service, shipment and sales floor awareness. Worked with department managers and corporate office regarding proper stock levels, effective merchandising and accurate inventory. Managed employees and provided customer service/sales floor assistance. Managed operational processes such as payroll and merchandise returns. Participated in solving problems involving employee grievances, and performance evaluations. Delivered excellent customer service by greeting and assisting each customer, resolving customer complaints regarding sales and service. Addressed customer inquiries and resolved complaints Managed daily store operations including store financial performance, cash control, inventory, customer service and staff management. Provided quality customer service and positive shopping experience for customers. support to customers. Slashed shrink a full percent though increased accountability of individual staff members, streamlined communication and developing a team-centered environment. Top Assistant Store Manager Skills. The average salary for an Assistant Store Manager in Australia is AU$51,052. Assisted in overseeing employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. If the Store Manager designs the strategies to get the establishment running smoothly and profitably, it is the Assistant Store Manager who pulls the trigger and implements all of the policies. Assisted Human Resources Department in evaluating applications and resumes and interviewing potential candidates. Motivated, inspired and challenged all associates to uphold company standards and continuously exceed expectations. Assisted the Store Manager in ensuring efficient and effective inventory management, appealing and profitable merchandise presentation and quality customer service. Facilitated training for sales/product knowledge and aided in mandatory store meetings. Directed daily operations in a large-scale/high-volume retail environment. Analyzed, identified, and communicated merchandise needs for the store; Identified and reported interior and exterior store maintenance issues. Managed overall store operations, merchandising, buying/ordering, administrative duties, customer relations, personnel relations and cash control systems. Managed, communicated, and coordinated new training processes to help evolve new associates and development to their optimum position. The sample applicant lists how she is a “people person,” and she later delves into how she generated repeat business. Hired to assist with broad range of store functions, including training employees on policies, procedures, and store activities. Assistant Store Manager Resume Skills List. Developed many entry-level associates to leadership positions as coordinators. Below we've compiled a list of the most important skills for an Assistant Store Manager. Secured merchandise by implementing loss prevention procedures and security systems. Planned and executed visual standards, emphasizing company direction. Provided store maintenance and housekeeping. Maximized profits by controlling expenses and protecting company assets. Utilized management, information tools, reports and other information to help improve operational, and financial performance. Duties and Responsibilities. Managed day-to-day store functions, including scheduling, customer service, cash handling and reconciliation, and employee support. Worked with a daily store staff of 14 people for the evenings and as many as 39 during regular operations. Transferred to assist Store Manager in developing a good store into an exceptional store. Managed multiple employees in providing superior customer service and accurate product knowledge. Improved score card for front end operations from 380 to the 23rd best of all retail stores in the company. Engaged in sales, inventory - taking and reconciling cash receipts. Assisted with all store functions including scheduling, ordering and all day-to-day store activities as directed by the Store Manager. Managed teams up to 6 personnel and provided coordination of retail sales grossing over $1.2 million in revenue annually. Maintained individual sales productivity program for store staff. Provided day-to-day customer ready environment to include: marketing execution; floor set/windows displays; general store maintenance. Supported Training and development with implementation of training to different positions. Selected by senior leadership to train new district training supervisor in proper execution of store inventory management procedures. Maintained an awareness of all product knowledge information; merchandise promotions, and advertisements. Ensured accuracy while preparing and updating retail sales and inventory reports. Accounted for cash drawers at closing -Supervised employees and improved productivity -Assist customers through sales process. Maintained customer relationships by providing a personalized selling environment with a customer service focus. Maintained telephone call list and attended to extremely heavy volume of phone calls, and responded to messages in timely manner. Delivered performance reviews as well as corrective action when necessary. Helped with the unloading of merchandise from delivery trucks, organized merchandise, and transported merchandise from stockroom to sales floor. Delivered training programs for associates that improved product knowledge, individual/team confidence, reduced shrinkage and significantly lowered staff turnover. Answered questions and phone calls, Investigated and resolved customer complaints, provided information and obtained merchandise requested. Developed employee performance evaluations and improvement plans; provided a positive working environment and handled employee issues appropriately. Used excellent leadership, team building and communication skills to develop subordinates and encourage cooperation and ownership. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. 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Mentoring other staff members that displayed interest in furthering their career job, employers want! Excellence in all aspects of the job, employers will want to include a Headline summary.
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